Urban City Service
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1. Service Scope

Urban City Service provides professional pest management solutions including cockroach control, termite treatment, bed bug treatment, rodent control, insect management, fly control, spider control, wood borer treatment, and general pest control services for residential and commercial properties.

2. Site Inspection & Assessment

Certain infestations may require an inspection before treatment. Service recommendations and pricing may vary depending on infestation severity, property size, and treatment requirements.

3. Customer Responsibilities

• Provide access to all affected areas before treatment.
• Follow preparation instructions shared by our team.
• Cover or remove food items, utensils, and personal belongings when required.
• Inform our technicians about children, elderly persons, pets, or medical conditions in the household.

4. Treatment Process

We use approved pest control methods and products. Depending on the type of infestation, multiple visits or follow-up treatments may be required for optimal results.

5. Expected Results

Pest activity may continue for a few days after treatment as pests come into contact with treated areas. Complete elimination depends on infestation level, environmental conditions, and customer compliance with post-treatment instructions.

6. Safety Guidelines

• Customers must follow all safety instructions provided by our technicians.
• Certain treatments may require temporary evacuation of treated areas.
• Children and pets should be kept away from treated zones for the recommended duration.
• Customers should avoid cleaning treated surfaces until advised by our team.

7. Warranty & Re-Treatment

Warranty or free re-treatment, if offered, applies only under specified service conditions. Re-infestation caused by external factors, poor hygiene practices, structural gaps, or neighboring infestations may not be covered.

8. Cancellation & Refund Policy

• Free cancellation is available up to 24 hours before the scheduled appointment.
• Last-minute cancellations may incur service visit charges.
• Refunds, where applicable, will be processed within 5–7 business days.

9. Liability

Urban City Service shall not be liable for damages arising from undisclosed conditions, customer negligence, failure to follow safety instructions, or existing structural defects that contribute to pest infestations.

10. Changes to Terms

Urban City Service reserves the right to update or modify these Terms & Conditions without prior notice. Customers are encouraged to review this page periodically.